Notice of Privacy Practices (HIPAA)

1) Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information (PHI).
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this Notice and give you a copy of it.
• This Notice applies to services provided through Prime Doctor RX.

2) How We May Use and Disclose Your PHI

The law allows (and sometimes requires) us to use and disclose your PHI in certain ways. We may use and share your PHI for:

• Treatment — to provide, coordinate, or manage your care (including with other clinicians, labs, or pharmacies as needed).
• Payment — for billing, claims, payment processing, collections, and related activities.
• Healthcare Operations — to run our practice, improve quality, train staff, audit, evaluate performance, and support compliance and administration.

3) Other Uses and Disclosures We May Make Without Your Authorization

We may also use or disclose PHI, as permitted by law, for purposes such as:

• As required by law (including certain reporting requirements).
• Public health and safety activities (for example, preventing or controlling disease, reporting adverse events, or certain product recalls).
• Health oversight activities (audits, investigations, inspections, and licensing).
• Law enforcement requests, or in response to a court order, subpoena, or similar legal process, as permitted by law.
• To avert a serious threat to health or safety, consistent with applicable law.
• Special situations such as certain government functions, workers’ compensation matters, or as otherwise permitted by HIPAA and applicable law.

Any other uses and disclosures not described in this Notice will be made only with your written authorization, and you may revoke that authorization in writing at any time (except to the extent we have already acted on it).

4) Your Rights

You have the following rights regarding your health information:

• Get a copy of your medical record (paper or electronic) in most cases.
• Ask us to correct your medical record if you believe it is incorrect or incomplete.
• Request confidential communications (for example, asking us to contact you at a specific email address).
• Ask us to limit what we use or share (we are not required to agree in all cases).
• Get a list of certain disclosures we have made of your PHI.
• Get a copy of this Notice at any time.
• Choose someone to act for you (such as a medical power of attorney), as permitted by law.
• File a complaint if you believe your privacy rights have been violated.

5) Complaints

If you believe your privacy rights have been violated, you may file a complaint with us by emailing support@primedoctorrx.com.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR). We will not retaliate against you for filing a complaint.

6) Contact

7) Changes to This Notice

We may change the terms of this Notice, and the changes will apply to all PHI we maintain. If we make material changes, we will post the updated Notice on this website and update the effective date.

This Notice is provided as part of Prime Doctor RX’s privacy practices and applies to patient information handled in connection with services we provide, consistent with applicable federal and Texas law, and other applicable state laws where care is provided.