1) Information We Collect
- Account & Contact: name, email, shipping address, and account login information
- Intake & Service Information (as applicable): information you provide through forms, questionnaires, messages, and visit communications
- Payment: payment and billing information processed by secure payment providers (we do not store full card numbers)
- Device & Usage: IP address, browser/device details, pages viewed, referring pages, and similar analytics data
- Cookies & Similar Technologies: to help the website function and to understand site usage
2) How We Use Information
- Provide, maintain, and improve the Services
- Verify identity, prevent fraud, and secure accounts
- Process payments and send transactional communications
- Coordinate labs, prescriptions, and shipping when applicable
- Provide customer support and respond to requests
- Support quality assurance, compliance, and internal operations
3) How We Share Information
We may share information as necessary to provide Services, including with:
- Clinicians and care teams involved in providing services to you
- Laboratories and pharmacies to facilitate testing and dispensing/shipping of medications when applicable
- Service providers (hosting, communications, analytics, identity verification, payment processing) who perform services on our behalf
- Legal and compliance when required by law, lawful process, or to protect rights, safety, and security
We do not sell your personal information in the ordinary consumer sense.
4) Cookies & Analytics
We use cookies and similar technologies to operate the website and understand usage. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
5) Marketing Communications
You may receive marketing messages where permitted by law or if you opt in. You can opt out at any time using the unsubscribe link (if provided) or by contacting support@primedoctorrx.com.
6) Data Retention
We retain information as needed to provide Services, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and applicable laws, including medical record obligations where applicable.
7) Security
We use safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8) Your Privacy Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of certain personal information. Some requests may be limited due to legal requirements and record retention obligations.
9) Children’s Privacy
The Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.
10) Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date and post the revised policy on this page.
11) Contact
Privacy questions: support@primedoctorrx.com
Mailing Address: 17350 STATE HWY 249 STE 220 #32531 HOUSTON, TX 77064